Terms & Conditions
DELIVERY AND POSTAGE
All shipments are delivered by GLS.
The estimated delivery time for products in stock is 1 to 3 business days.
The delivery price within Slovenia is €3.99. Cash on delivery is FREE.
For shipping prices to other countries and all other questions, please contact us at info@vivozebra.si
Before delivery, you will receive an SMS message or a call from the delivery service to the phone number you provided when placing your order. If you are not at this address, you will receive a notification of redelivery on the next working day or you can arrange with the delivery person to pick up the package at another location that suits you (GLS terms and conditions).
Payment is possible upon delivery, via PayPal, or with payment cards (Visa, Visa Electron, Visa Debit, VPay, MasterCard, Maestro).
Ordering products:
By clicking on the "Add to cart" button, the selected product is added to the cart. If you wish to order this product, click on the "Shopping cart" button, then "Proceed to checkout." Enter your delivery details. If you want delivery to another country, enter this in the comments. Enter all the details – we will send the invoice and instructions for use to your email address. Finally, select your payment method (cash on delivery, credit card, or PayPal) and click on the "Buy now" button. Products are considered ordered when the buyer enters all the information and confirms the order. The order number and a notification that the order has been placed will be displayed on the screen. You will receive an order confirmation email from www.vivo-zebra.com. If you do not receive the email, check your Promotions or Junk Mail folder. If you still do not see the notification in your email, check that you have entered the correct email address or that there are no products left in your shopping cart. You can also place your order by email at info@vivozebra.si.
Shipping and packaging of products:
Ordered products will be shipped and packaged in such a way that they will not be damaged during transport and delivery.
The buyer is obliged to check the package before accepting it. If there is visible damage, they must immediately notify the delivery service and refuse the shipment. We deliver orders to the buyer's address using the GLS delivery service.
The delivery time is 1-3 business days. This period may be extended due to inaccurate delivery information, an increase in package deliveries in your region, holidays, force majeure, or reasons beyond our control.
Orders placed before 12 noon are usually shipped the same business day, and orders placed after 12 noon are shipped the next business day. The first business day for delivery begins the next business day after shipment. Holidays and weekends are not considered business days.
Complaint resolution
At Vivovita d.o.o., we will make every effort to resolve any complaint or grievance as quickly as possible. We respect consumer protection law and will do everything in our power to find a positive solution or provide you with an answer to your question.
For any uncertainties, complaints, or questions, please contact us at: Address: Vivovita d.o.o., Pot heroja Trtnika 27, Ljubljana – Dobrunje, SI
Email: info@vivozebra.si
The complaint procedure is handled internally and resolved between the customer and Vivovita d.o.o. If an agreement cannot be reached, all disputes are referred to the European Dispute Resolution Centre, Tomšičeva 6, 1000 Ljubljana SI
The company must notify the customer who submitted the complaint or claim within 7 working days that it is being processed and when a response can be expected.
Checking the package: Check the package immediately and in the presence of the delivery person. Subsequent claims of damage are rarely taken into account by the delivery service. As the sender, we cannot resolve complaints about damaged packages on behalf of the buyer, so you must notify the delivery service of the damage yourself and fill out a report, which you must ask the delivery person to provide, accept, and sign. In case of damage to the package or product, please also notify us, Vivovita d.o.o., in writing at our email address info@vivozebra.si.
Returns and exchanges: In accordance with consumer protection legislation, buyers have the right to withdraw from distance purchases (online purchases) without giving a reason and return the product to the company's address. The buyer must exercise their right to withdraw from the contract within 14 days of receiving the product (during this time, you must notify the company of the return). This is done by notifying the company in writing of the return by email to info@vivozebra.si. The buyer must then, within 30 days of notifying the company of their withdrawal from the contract, return the goods in their original packaging, in the same quantity and form, undamaged and unused, to the company at the following address: Vivovita d.o.o., Pot heroja Trtnika 27, Ljubljana – Dobrunje, Slovenia.
The costs of returning the products shall be borne by the sender – the buyer. Vivovita d.o.o. does not accept cash on delivery shipments.
Return the product to the following address:
Vivovita d.o.o., Pot heroja Trtnika 27, 1261 Ljubljana – Dobrunje, together with the completed Withdrawal from Contract form, which can be found here:
Intellectual property
All rights reserved. The text, images, graphics, sound files, animations, videos, and their derivatives on this site are subject to copyright and other intellectual property protection. These items may not be copied for commercial use or distribution, nor may they be modified or reposted to other websites. This website may also contain images for which the provider has obtained the right to use, but which are protected by third-party copyrights.
Under no circumstances is the provider responsible for the reproduction of materials that are not part of this website or for any other websites that are or are not linked to this website. The use of these materials by third parties is prohibited or permitted only with the express permission of the owner, Vivovita d.o.o.
Material defects
The buyer may exercise their rights arising from a material defect if they notify the seller of the defect within two months of the date on which the defect was discovered. The consumer must describe the defect in detail in the notification of the defect and allow the seller to inspect the item.
The consumer may notify the seller of the defect in person, in which case the seller must issue a confirmation, or send it to the address of Vivovita d.o.o. Vivovita d.o.o., Pot heroja Trtnika 27, 1261 Ljubljana – Dobrunje
The seller is not liable for material defects in goods that become apparent more than two years after the goods were delivered to the buyer.
A defect is considered to have existed at the time of delivery if it appears within six months of delivery. The consumer's rights under the first paragraph expire two years after the date on which the seller was notified of the material defect.
A consumer who has properly notified the seller of the defect has the right to demand that the seller: remedy the defect in the goods or refund a proportion of the amount paid in proportion to the defect, or replace the goods with new, fault-free goods, or refund the amount paid.
If the existence of a defect in the goods or an irregularity in the service provided is not disputed, the company must comply with the consumer's request under Articles 37.c and 38 of this Act as soon as possible, but no later than within eight days.
The company must respond to the consumer in writing within eight days of receiving the request if the existence of a defect in the goods or an irregularity in the service provided is disputed.
A defect is considered to have existed at the time of delivery if it appears within six months of delivery. The consumer's rights under the first paragraph expire two years after the date on which the seller was notified of the material defect.
A consumer who has properly notified the seller of the defect has the right to demand that the seller: remedy the defect in the goods or refund a proportion of the amount paid in proportion to the defect, or replace the goods with new, fault-free goods, or refund the amount paid.
If the existence of a defect in the goods or an irregularity in the service provided is not disputed, the company must comply with the consumer's request under Articles 37.c and 38 of this Act as soon as possible, but no later than within eight days.
The company must respond to the consumer in writing within eight days of receiving the request if the existence of a defect in the goods or an irregularity in the service provided is disputed.
Article 43b of the ZVPot stipulates that, in the case of distance contracts, the consumer must receive the information specified in Article 43b at the latest before the contract or offer becomes binding, namely:
-the conditions, time limits, and procedure for exercising the right to withdraw from the contract without giving any reason in accordance with Articles 43č and 43d of the ZVPot, together with the form for withdrawal from the contract referred to in the fifth paragraph of Article 43d
Unless the contracting parties have agreed otherwise, the consumer does not have the right to withdraw from the contract referred to in the first paragraph of this Article in the case of the following contracts:
1. for goods or services whose price depends on fluctuations in the markets over which the company has no influence and which may occur within the withdrawal period;
2. for goods that are manufactured according to the consumer's precise instructions and tailored to their personal needs;
3. goods that are liable to deteriorate rapidly or whose use-by date expires rapidly;
4. the provision of services, if the company fulfills the contract in full and the provision of services has begun on the basis of the consumer's express prior consent and with the agreement that they lose the right to withdraw from the contract once the company has fulfilled it in full;
5. the supply of sealed audio or video recordings and computer software, if the consumer has broken the seal after delivery;
6. the supply of newspapers, periodicals, or magazines, except for subscription contracts for the supply of such publications;
7. the delivery of sealed goods that are not suitable for return due to health or hygiene reasons, if the consumer has broken the seal after delivery;
8. the delivery of goods that are inseparably mixed with other items due to their nature;
9. the delivery of alcoholic beverages, the price of which is agreed upon at the conclusion of the sales contract and which may be delivered after 30 days, and whose actual value depends on market fluctuations over which the company has no influence;
10. concluded at public auctions;
11. where the consumer has expressly requested a visit to the company's premises in order to carry out urgent repairs or maintenance. If, during such a visit, the company performs additional services that the consumer did not expressly request or delivers goods that are not spare parts necessary for maintenance or repair, the consumer has the right to withdraw from the contract for those additional services and goods;
12. for accommodation not intended for permanent residence, transport of goods, vehicle rental, food preparation and delivery, or leisure services, where the company undertakes to fulfill its obligation on a specific date or within a specific period;
13. the supply of digital content which is not delivered on a tangible medium, if the performance of the service has begun on the basis of the consumer's express prior consent and with the acknowledgment that he thereby loses his right of withdrawal.
The consumer may not and must not use the product without restriction until withdrawal from the contract, but may inspect and test the received product only to the extent necessary to determine its actual condition, as is customary in stores. Any testing that deviates from the above may be considered use of the product, which means that the consumer loses the right to withdraw from the contract. For hygiene reasons, underwear must be returned to our address with all protective labels, packaging, and/or ties. The product being returned must be unused, undamaged, and in its original packaging.
The right to withdraw from the contract is not possible if the returned product does not meet the criteria in the previous paragraph and the product arrives at our address used, damaged, dirty, without packaging, or with damaged packaging. Therefore, we advise consumers to be careful when inspecting the product. When trying on clothes, they should take care not to dirty them and try them on clean. They should open the packaging carefully, as it must be undamaged in the event of withdrawal from the purchase.
If the product does not meet the buyer's expectations or if they have changed their mind about the purchase, they should immediately notify info@vivozebra.si and return the product to the company's address (Vivovita d.o.o., Pot heroja Trtnika 27, Ljubljana Dobrunje) within the legal time limit.
All cosmetic products are completely safe to use and are registered on the EU portal – Cosmetic Products Notification Portal.
The consumer must return the item to the seller undamaged and in the same quantity, unless the item has been destroyed, damaged, lost, or its quantity has decreased through no fault of the consumer.
If the buyer returns a product that we determine to have been damaged due to improper or inappropriate use or handling that is not necessary to determine the nature, characteristics, and functioning of the goods, we will not be able to consider the complaint. The same applies if the buyer misses the 14-day deadline for returning products; this is considered a rejected complaint, and if the buyer wishes to have the same product sent back to them, they shall cover the costs of returning the package and the cost of processing the unjustified complaint, which amounts to €5. Otherwise, we will destroy the product. We will treat all packages for products purchased on other websites and sent to our address in the same way.
WARNING! Legal entities must ensure that the products are undamaged, in their original packaging, in the same quantity, with all protective packaging and seals intact for ALL PRODUCTS offered by Vivovita d.o.o. In the event of physical damage to the products or if the quantity does not correspond to the original quantity, the legal entity is obliged to cover the damage incurred.
Liability for material defects! (Source: Obligations Code (OZ-NPB3)
The consumer must return the item to the seller undamaged and in the same quantity, unless the item has been destroyed, damaged, lost, or its quantity has decreased through no fault of the consumer. The consumer may not use the items without restriction until the contract is terminated. The consumer may inspect and test the items to the extent necessary to determine their actual condition. The consumer is liable for any reduction in the value of the goods if the reduction is the result of handling that is not necessary to determine the nature, characteristics, and functioning of the goods.
The consumer may not use the goods without restriction until withdrawal from the contract. The consumer may inspect and test the goods to the extent necessary to determine their actual condition. The consumer is liable for any reduction in the value of the goods if the reduction is the result of handling that is not necessary for determining the nature, characteristics, and functioning of the goods.
If the consumer has already received the goods and withdraws from the contract, he shall return them or hand them over to the company or a person authorized by the company to take delivery of the goods immediately or at the latest within 14 days of the notification referred to in the first paragraph of Article 43.č of this Act, unless the company offers to collect the returned goods itself. The consumer shall be deemed to have returned the goods in time if they are sent before the expiry of the 14-day return period. In sales contracts, the company may withhold the refund of payments received until the returned goods are taken over or until the consumer provides proof that the goods have been sent back, unless the company offers to take over the returned goods itself.
The buyer must then, within 30 days of notification of withdrawal from the contract, return the goods in their original packaging, in unchanged quantity and form, undamaged and unused, to the company at the address Vivovita d.o.o., Vivovita d.o.o., Pot heroja Trtnika 27, 1261 Ljubljana – Dobrunje, Slovenia
We will not store the text of orders and contracts, and they will no longer be accessible after the ordering process is complete. However, the consumer can print the text of the order immediately after placing the order.